17.11.11
MP complaints filter could be removed
A new report from the Parliamentary Ombudsman proposes that MP filter reform is needed. The majority of respondents to a direct access consultation support the removal of the legal requirement for complaints to be referred by an MP.
Of 113 respondents, 91 expressed a direct preference for removing the MP filter. Strong support was also evident for providing a dual-track approach to give the complainants the option to complain directly, or to be referred by an MP.
The Parliamentary Ombudsman, Ann Abraham said: “The responses we received demonstrate that there is a consensus…that reform is long overdue and that citizens should have direct access to the Parliamentary Ombudsman.
“Redress systems should not be designed for the ease and comfort of the bodies complained about, for political representatives or for those…who make decisions about disputes. They should be designed with the user in mind.
“The challenge is to convince Parliamentarians that direct access to the Parliamentary Ombudsman can be achieved without disturbing the relationship between my Office and Parliament, and between an MP and their constituent.”
The Public Administration Select Committee will now take forward the debate about direct access.
For more information, the report on the consultation can be accessed at www.ombudsman.org.uk/directaccess
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